FAQ
Frequently Asked Questions (FAQ) at Afro Food Shop
Here are some of the most commonly asked questions by our customers. If you don’t find the answer you're looking for, please reach out to our customer service team.
1. What products can I find at Afro Food Shop?
At Afro Food Shop, we offer a variety of authentic African goods, including:
- Foodstuffs: Rice, plantains, yams, and more.
- Cosmetics: Tura soap, shea butter, hair creams, etc.
- Beverages: Palmwine, traditional drinks, and other beverages.
- Fabrics: Ankara, Kente, and other traditional African textiles.
We also offer shipping services to Africa.
2. Do you deliver outside of Germany?
Yes, we offer international shipping, including services to African countries. For shipping outside of Germany, please contact our customer service team for more details about rates and delivery times.
3. What payment methods do you accept?
We accept the following payment methods:
- Cash on Delivery (COD) for local deliveries.
- PayPal for secure online payments.
- Stripe for credit and debit card payments.
4. How much does delivery cost?
- For deliveries within a 50 km radius of our location in Germany, the delivery fee is €20.
- For distances over 50 km, please contact our management team to discuss customized delivery options and pricing.
5. Can I return an item if I’m not satisfied?
Yes, we offer a Money Back Guarantee on eligible items. Items must be returned in their original, unused condition, with all seals intact and within the return window. Please note that food items and products with tampered seals are non-refundable.
6. How long do I have to return an item?
You have 2 days from the date of purchase to return an item. Items must be in their original packaging and unused, with all tags and seals intact.
7. Are food items refundable?
No, for health and safety reasons, food items are not refundable. This ensures the highest standards of quality and hygiene.
8. What should I do if my product arrives damaged?
If your order arrives damaged, please contact our customer service team within 24 hours of receiving the delivery. We will help resolve the issue and arrange for a replacement or refund, as applicable.
9. How can I track my order?
Once your order is shipped, we will provide you with a tracking number so you can monitor your delivery. If you need assistance, please contact our support team.
10. Do you offer discounts or promotions?
Yes! We frequently run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and special offers.